Customer Services

• The wide range of products in our inventory enables us to offer same day service. Trained professionals are available 24 hours a day, 7 days a week to assist our customers with their needs. HMS is able to efficiently service a 75 mile radius from each of it's locations. Please contact us for details.
• 24 hour emergency service
  We do not employ an answering service after hours - phones are answered by fully trained employees of HMS so that issues can be resolved quickly or new orders for equipment to facilitate late or weekend discharges can be processes quickly.
  
• Evaluation of client for specialized products (ie. rehab or adaptive equipment)
• Follow-up with physicians (patient progress and compliance)
• Product and technology training for physicians, therapists, nurses, social workers and case managers
• Predischarge conferences and education to facilitate a smooth transition for the patient and/or caregiver into the home setting from the hospital or long term care facility
• Respiratory therapists
  • Develop a plan of care to insure efficiency of therapy and compliance to their equipment.
• Accepting assignment
  • Billing of primary or secondary payer sources
  • Rework of denied claims

Our Mission

HMS's mission is to deliver high quality and cost effective home medical equipment, oxygen, enteral, and Rehabilitative/adaptive equipment to our patients in the safety and comfort of their homes with reliability, professionalism and integrity.